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1. Orders & Custom Work

All of our products are handcrafted and made-to-order. By placing an order, you agree to provide accurate information and understand that each product is uniquely made using your submitted flowers or materials. Natural variations in color, texture, and structure—including petal shedding, discoloration, or textural changes—are normal and part of the preservation process. No two pieces are identical, and part of their beauty lies in that uniqueness.

2. Design Approval

Customers will receive a mock-up or digital preview of their custom floral design before it is finalized. You may request one (1) revision to your design. Once the final design is approved, you acknowledge that the piece represents the final product and no further changes, refunds, or redesigns will be granted. The order then moves into production and shipping.

3. Shipping & Handling

Detailed shipping or drop-off instructions are emailed immediately after your order is placed to ensure your flowers arrive safely.

It is the customer’s responsibility to carefully follow these instructions. Ever After Floral is not responsible for flowers shipped incorrectly, to the wrong address, delayed, or spoiled as a result of improper shipping.

Once your completed piece leaves our studio, all risk of damage, delay, or loss transfers to the carrier (USPS, UPS, FedEx, etc.). While we package all products with care and mark them “Fragile,” we cannot control how carriers handle packages and are not liable for carrier damage. Claims for lost or damaged shipments must be made directly with the shipping provider.

4. Deposits, Cancellations & Refunds

Our preservation process requires time, labor, and materials. As such:

• Deposits are non-refundable once your flowers have been received by us.

• Cancellations requested before flowers are shipped to us are eligible for a refund minus a $10 processing fee.

• After receiving flowers, no refunds will be issued for completed or in-progress work, including dissatisfaction with natural variations in preserved flowers.

• If your piece is damaged in shipping, we are happy to offer repairs or replacements at no additional cost once the item is returned to us. Refunds will not be issued for shipping-related damage.

5. Damaged or Lost Flowers in Transit to Us

Ever After Floral is not responsible for flowers lost, delayed, or damaged during shipping to our studio. We recommend using a reliable courier, packaging securely, and selecting a tracked service. Any issues during transit to our location must be addressed with the shipping provider.

6. Finished Product Care

Our keepsakes are delicate and should be handled with care. Exposure to direct sunlight, moisture, or extreme temperatures may affect longevity. We do not provide replacements or refunds for damage caused by customer handling, storage, or environmental conditions after delivery.

7. Payments & Commissions

All payments must be made according to the terms outlined at checkout. Balances due must be paid in full before shipping. Deposits are applied toward the total order cost and are not refundable once work begins.

8. Intellectual Property

All designs, images, written content, and layouts on our website and within our products are the property of Ever After Floral and may not be reproduced, copied, or distributed without written permission.

9. Limitation of Liability

Ever After Floral shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or services. Our total liability for any claim shall not exceed the amount paid to us directly for the product in question.

10. Dispute Resolution

In the event of a dispute, Ever After Floral’s liability is limited to repair, replacement, or refund of the purchase price paid to us, at our discretion. Chargebacks and disputes filed through banks or credit card providers are strongly discouraged and will be contested.

11. Contact

For any questions about these Terms and Conditions or your order, please contact us directly:
📧 Email: luke@everafterfloral.info
📱 Phone/Text: 801-251-6296

 

By placing an order with Ever After Floral, you confirm that you have read, understood, and agreed to these Terms and Conditions.